PRIVACY
At KÜHLEN LIVING we are committed to protecting your privacy and personal information when you deal with us.
We will collect personal information from you only with your knowledge and consent. We will use personal information collected from you for the purpose it was collected. We will not disclose your personal information to any third person except when this is required to facilitate a service requested by you. We will not fill your inbox with irrelevant or unwanted spam or sell your data to anyone else. Unless required by law, we will ensure that your personal information is not disclosed.
We have implemented security technology , rules, and measures to reasonably protect the personal information under our control against unauthorized access, improper use, alteration, unlawful or accidental destruction and accidental loss. No data transmission over the internet can be guaranteed to be secure. As a result, we cannot ensure or warrant the security of any personal information transmitted by you to Kühlen or vice versa, over the internet. However, keeping your personal information safe and secure is our priority.
The personal information we collect generally includes your name, delivery address or contact details. It could also include any digital information we collect when you visit our website or apps, such as cookies, pixels, software versions used, device identifiers (like IP address), location data (where available and not disabled by the user), dates, times, file metadata, referring website, data entered, and user activity such as links clicked app installations, app launches, adding items to a basket, adding items to a wish list and making purchases. These details help us complete a transaction with you and tailor your home shopping experience.
Specific circumstances in which we collect such personal information is outlined below
- When you enquire for more information regarding our product
- When you enquire for our customized visualization services
- When you place an order to prepare sales invoices and sales records for such purchases
- When you place an order for goods that require delivery services
- When you place an order for goods that require installation services
- When you have order queries or special requests
- When you have a complaint or a warranty claim
- When we monitor our sales of product & services for quality control including seeking your approval for taking pictures of completed product installations for quality control purposes, customer testimonials, analysis or when seeking feedback from customers
- When you engage, request, or seek a quotation or place an order via our sales channel partners
- When you request for details or participate in our contests, promotional offers, in-store events, market research, or our affiliate programs
- When you interact with us through social networking services
- Financial information collected from you will be used by us for approving transactions and invoicing for goods and services. This information will be stored away securely on our servers in controlled facilities to protect against misuse, interference, loss, unauthorized access, modification, and disclosure.
We work with third parties in carrying on our business and may disclose your personal information to:
- Third parties to facilitate the provision of products and services to you, such as delivery couriers and installers, appliance and fittings repair persons
- Marketing, advertising and promotions service providers and event organizers in connection with Kühlen ’s marketing, advertising and events.
- Third parties who provide services to Kühlen in connection with our business operations and maintenance of our website, apps, as well as our online services or online applications.
- Third parties who provide us with customer analytics to personalize our technology products and services experience for a better home buying experience.
- Third party platforms who serve advertising or content (including personalized advertising) based on your personal information or preferences (including social media platforms such as Facebook)
- Credit reporting agencies and other credit providers, to assist in assessing any application that you may make to us for a credit account of any nature.
- Third parties who provide other administrative and operational services to Kühlen in connection with our business, including for example financial institutions, payment processers and collectors.
- Our professional sales agents to enable such authorized representatives to provide services to you
Some of our service providers may be located overseas or may store information (including your personal information) that we provide to them overseas. We may also provide your personal information to related companies of Kühlen that are located overseas. Therefore, the personal information you provide to us may be held overseas. The jurisdictions in which the personal information you provide to us may be held include Australia, Singapore, and India. Personal information you disclose to us will only be held or processed overseas in accordance with all applicable law.
For direct marketing, we may use information collected from you, to send you details of our offers, contests, and events. Generally, we will provide direct marketing to you where you have requested or consented to receiving such information. You can opt out of receiving direct marketing communications from Kühlen by using the opt out link or details provided in the direct marketing communication or sending an email to Kühlen Privacy Officer at privacy@kuhlen.com
You may deal with us anonymously or by using a pseudonym. However, we may not be able to provide all our products and services to you or interact with you in the ways set out in this policy. For example, we may not be able to provide you any customized visualization services or deliver products to you without full contact detail
Kühlen ‘s website may contain links to other websites. If you access any third-party website from Kühlen ’s website, personal information about you may be collected by the third-party website. Kühlen is not responsible for ensuring the protection of any of your information collected from such third-party websites. Kühlen encourages you to be aware that when you leave our website you read the privacy policies for the third-party website that you access.
Kühlen may update this policy from time to time. We will let you know of significant changes to this policy by posting a notification on our website.
You have the right under applicable Australian privacy legislation to request access to, and correction of, personal information about you held by Kühlen at no cost to you. So if you want to access your data or provide feedback on how we’re using your personal information, please email us at privacy@kuhlen.com. If you wish to know about your rights under the Australian Privacy legislation, you may wish to contact the office of the Australian Information Commissioner ( www.oaic.gov.au) or its equivalent office in the country where you are located.
By using our website, you accept the terms of this Privacy Policy and terms of use.
